Faq
Frequently Asked Questions
- What time are check-in and check-out at the Ocean House Hotel at Bass Rocks?
Check-in at the Ocean House Hotel at Bass Rocks is at 4pm, and check-out is at 11am. Guests must be 21 or older to make a reservation.
- What is the hotel’s cancellation policy?
Cancellation policies may vary by season, date, and rate plan. From June to September, guests must cancel seven (7) days prior to arrival to avoid a penalty of one night's room and tax. For all other dates, reservations must be canceled 72 hours prior to the day of arrival to avoid a penalty of one night's room and tax. We also offer a discounted advanced purchase rate which has a non-refundable cancellation policy with payment due in full at the time of booking. *When reserving three or more rooms, we reserve the right to adjust cancellation and deposit policies. Guests may also be required to sign a group agreement for clarity on these terms.
- Does the hotel require a deposit at the time of booking?Yes, the hotel requires a one-night deposit at the time of booking. *When reserving three or more rooms, we reserve the right to adjust cancellation and deposit policies. Guests may also be required to sign a group agreement for clarity on these terms.
- Is Ocean House Hotel pet friendly?We apologize, but the Ocean House Hotel at Bass Rocks does not allow pets.
- Does the hotel offer high-speed internet access?Yes, the hotel offers high-speed internet and Wi-Fi throughout the entire hotel.
- Are DVD players provided in guestrooms and suites?
Yes. In-room DVD players are provided, and a free library is available at the Front Desk.
- What types of views are available from guestrooms and suites?All our guestrooms and suites offer ocean views.
- Are there coffee makers and micro-fridges in the rooms?
Yes, the hotel provides coffee makers and micro-fridges in all guestrooms and suites.
- How many floors does Ocean House Hotel have?The hotel has two (2) floors, and there is no elevator.
- Does Ocean House Hotel have a business center?The hotel has two (2) lobby kiosks with a computer and printer for guest use.
- Does Ocean House Hotel have a fitness center?No, we apologize, but the hotel does not have a fitness center.
- What are the hotel’s pool hours?
Our seasonal outdoor pool is open daily from 9am to 9pm. The pool is open from Memorial Day until the end of summer.
- Does Ocean House Hotel have dining?
Yes, the hotel offers a continental breakfast for our hotel guests from daily 7am to 10am, as well as a luxurious seaside breakfast option.
- Does Ocean House Hotel have parking?Yes, on-site guest parking is included in the amenity fee.
- What is Included in the Amenity Fee?
The amenity fee covers everything you need to elevate your stay at the Ocean House Hotel at Bass Rocks, including:
- Continental breakfast each morning
- Two (2) bottles of water upon check-in
- In-room coffee and tea
- Super fast high-speed Wi-Fi internet
- Use of expansive pool, hot tub, fire pit, deck, and billiards room
- Use of hotel bicycles
- Does the hotel accept cash for room charges?Our hotel does not accept cash payments for any services provided. All major valid credit cards are accepted.
- Does the hotel sell gift cards?The hotel does not sell gift cards for purchase.
